Direct Energy Home Services

Direct Energy Rewards

THANK YOU for becoming a member of this exciting rewards program!

Membership Eligibility and Enrollment

1. To participate in the Direct Energy Marketing Limited (“Direct Energy”) Loyalty Program (the “Program”), a customer must become a member of the Program (a “Member” or “Program Member”). Membership is absolutely free and no initial purchase is required. In order to be eligible to become a Member of the Program, an applicant must either be an existing Direct Energy rental water heater customer or must sign up as a Direct Energy rental water heater customer prior to enrollment in the Program.

2. To enroll in the Program, a customer must fill out a Direct Energy Loyalty Program enrollment form accurately, completely and legibly (either verbally or in writing). A customer can complete the enrollment form in the following three (3) ways: (a) online by visiting www.WaterHeaterRewards.com; (b) by speaking with a Direct Energy customer service representative by calling 1-866-721-0558 or (c) by mailing a completed Enrollment Form to Direct Energy c/o ICT Group, 720 Coverdale Road, Door 9, Riverview, New Brunswick, E1B 3L8.

3. Only one membership in the Program is available per residential household in the Province of Ontario and only in those areas of Ontario where Direct Energy offers water heater service coverage. Membership is not transferable or assignable. Upon moving however, the customer may re-enroll in the Program at their new residence, as long as the eligibility criteria set forth herein are satisfied.

4. Direct Energy Program Members shall advise Direct Energy immediately of any changes of personal information including name, address and telephone numbers by visiting www.WaterHeaterRewards.com or by contacting a Direct Energy customer service representative.

5. Direct Energy reserves the right to refuse enrollment in the Program to a customer who does not follow the prescribed enrollment procedures or who does not meet the prescribed eligibility requirements set forth herein.

Membership Benefits

1. Membership in the Program entitles Members to the following benefits:
a. One free furnace maintenance during the Term (as defined below) upon request of the customer, at a time and date to be scheduled by Direct Energy in its sole discretion. If a customer already has a Direct Energy heating protection plan, Direct Energy will substitute the free furnace maintenance with another product or service of comparable value (in Direct Energy’s sole discretion);
b. Access to promotions and discounts on other Direct Energy products and services; and
c. Automatic enrollment in monthly and annual contests and giveaways. Such contests will be governed by additional terms and conditions applicable therein, such terms to be made available at www.WaterHeaterRewards.com.

Term

1. A customer who enrolls in the Program does so for a term of five years (the “Term”). The Program will terminate for each enrolled Member at 11:59 pm on the date that is five years following the Member’s enrollment (the “End Date”). A customer’s enrollment becomes effective two (2) days after the customer has signed up for the Program.

2. Members will have only until the End Date to redeem their free maintenance. Any maintenances that have not been performed as at the End Date will expire.

3. Direct Energy reserves the right, in its sole discretion, to terminate the Program at any time by providing 30 days notice on its website. If events beyond Direct Energy’s control materially affect Direct Energy’s ability to operate the Program, the Program may be suspended or terminated without notice.

Cancellation

1. Members may cancel their enrollment in the Program at any time during the Term by providing Direct Energy with thirty (30) days advance written notice. If a Member exercises his right to cancel and the Member has already received his free furnace maintenance, the Member shall pay Direct Energy the retail value (at the time of cancellation) of the maintenance visit.

2. If a Member ceases to be a Direct Energy water heater rental customer, enrollment in the Program will automatically terminate. If the Member has already received his free furnace maintenance and his enrollment in the Program is automatically terminated, the Member will be required to pay Direct Energy the retail value (at the time of termination) of the maintenance visit.

3. If a Member moves, he or she shall provide Direct Energy with thirty (30) days advance written notice and enrollment in the Program will automatically cancel. If the Member has already received his free furnace maintenance, there will be no charge to the Member.

General Information

1. Direct Energy may, in its sole discretion, restrict, suspend or otherwise alter any aspect of the Program, at any time without notice. Any material changes to these Terms and Conditions, as well as a current version of the Terms and Conditions, will be posted on the website www.WaterHeaterRewards.com. Notwithstanding any other section of these terms and conditions, publication of the current version of the Terms and Conditions on the Direct Energy website shall be deemed notice of such Terms and Conditions, where notice is required or permitted to be given hereunder.

2. The following actions constitute agreement by the Member to all of the Terms and Conditions of the Program, as they may be amended from time to time:
a. Clicking on the “I accept” link where the Member enrolls online. Before a customer is able to enroll in the Program by clicking on the “I accept” link, he or she must first access the online version of the Terms and Conditions;
b. Verbal agreement to enroll in the Program where the Member enrolls on the telephone with a customer service representative. The representative will advise the customer that the Terms and Conditions are posted online and will be subsequently mailed to the Member in a “welcome package”;
c. Mailing a completed and signed enrollment form to Direct Energy. The enrollment form advises the customer to view the Terms and Conditions online at www.WaterHeaterRewards.com. Following enrollment, a copy of the Terms and Conditions will be mailed to the Member in a “welcome package”; or
d. First time usage of the Program benefits.

3. If, in Direct Energy’s sole opinion, a Member abuses any of the Program’s privileges, fails to comply with any of the Program’s Terms and Conditions or makes any misrepresentation to Direct Energy, Direct Energy may, in its sole discretion, revoke the Member’s membership in the Program, including forfeiture of any benefits, discounts or promotions, with or without notification.

4. Upon suspension or termination of the Program for any reasons whatsoever, Direct Energy will have no liability to any Member and is automatically released from all claims by Members in respect of such suspension, termination or forfeiture of benefits, discounts or promotions.

5. These Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein. All decisions regarding the interpretation of these Terms and Conditions and the administration of the Program, and any disputes arising therefrom, shall be resolved by Direct Energy in its sole discretion. All such decisions shall be final and binding on all Program Members.

Special Promotions or Discounts

1. Direct Energy may, from time to time, offer special promotions or discounts on other Direct Energy products and services to the Program Members. Such special promotions or discounts may be governed by additional or distinct terms and conditions applicable therein, such terms to be made available at www.WaterHeaterRewards.com

2. Direct Energy reserves the right to make changes to such promotions or discounts in its own discretion at any time.

Privacy Information

1. Direct Energy shall maintain the privacy, security and integrity of all personal information collected from Program Members, such as, but not limited to, name, address, telephone numbers and date of birth. This information will be used to communicate with the Member, to administer the Member’s account and to offer the Member relevant information, products, services and rewards. By providing the foregoing information to Direct Energy, the Member consents to Direct Energy using the information for the uses specified herein.

2. On occasion Direct Energy may collect additional personal information from Program Members on a voluntary basis through questionnaires or other methods. The membership status of any Member who does not wish to participate will not be affected.

3. Direct Energy will not give, rent or sell its Member lists to any organization or individual. Other than to our affiliates, authorized service providers or other organizations with which Direct Energy has marketing arrangements, we won’t knowingly share any personal information with third parties without the Member’s permission, other than a party that we transfer or assign this agreement to.

4. On occasion, Direct Energy may communicate special offers, information and services to Program Members. Any Member who does not wish to receive these offers may indicate so on his/her enrollment form in the designated area. Alternatively, he/she may advise the Customer Service Centre.

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